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Shipping Policy

Shipping: On “stock” items, for up to 25 gallons, it usually takes 7 to 10 working days from the time we receive your order until it ships from our docks. Allow time for travel. For large/custom/drop-fill orders, allow 4 to 8 weeks until ready to ship. We ship FOB from West hills, CA best way, or by your instruction. Custom orders will be confirmed with a contract and deposit prior to time quote. Please make sure your shipping information is correct on your contract. A $10 charge will be made on all shipments that require address corrections called in after the product has shipped.

Damaged Shipments:

 Please do not sign for the shipment until you have checked for external damage. If the damage is bad, refuse the shipment. Always have your delivery driver sign your paperwork acknowledging the damage. This will make the claim much easier. If you did not notice it at first, save all packaging and containers for damage inspection. Call us immediately and we will help you with your damage claim with the carrier. You must report all damage within 10 days of receipt.

About Shipping Rates:

Small/Individual Boxes:

 We have a contract with UPS. If you have an account with UPS we can also ship under your account. We do not have any additional shipping/handling costs. Small bulk freight will be added to your invoice at the time of shipping.

Large/Pallet Freight:

Any orders shipping out that will go on a pallet will go by freight. A fee of $15 per pallet will be applied to your final invoice. We currently contract with three freight companies that have agreed to extend our discount rates to you. You will be billed directly from the freight company. If you have a preferred freight company we can use them to ship your order. 

When your large/pallet order is ready to ship you will get an email with rate quotes. This will outline the charges and their estimated delivery times. We do need to know when you place your order if you will need a lift-gate or inside delivery. Please note that FedEx is the only company with an on-time delivery guarantee built into their pricing so if you are in a rush for your product please watch for these delivery times. We will not ship your order until we have heard back from you.

Once your shipment has left our facility you will need to contact the shipping company directly to arrange payment and delivery. Please keep your quote so you can reference the quoted price. You will receive an email from us with the BOL and PRO number so you can reference your shipment. Any and all damage to your products once they have left our facility need to be dealt with directly to the freight companies. Damage does happen in shipping and there is a process to handle it. Watch your pallet closely when you receive it and make sure to have your driver acknowledge any and all damage to the pallets upon delivery. 

Unless otherwise instructed by you prior to shipping this is how we will ship your order:
Small orders: If your order is less than 250 lbs, we will use UPS Small Package
Mid-size orders: Orders between 250-499 lbs are best shipped by Freight Ground
Larger orders: If your order is 500+ lbs., we will ship by truck (usually 50%-80% discount on truck rates). If your order is going by truck and you will need a lift gate to lower the products to your dock, please specify this at the time of your order and we will let the trucking company know. The trucking company usually charges a fee for this and delivery can take a few extra days, but it can be done.

Please note: 

if you are in Hawaii, Alaska, or out of the country, you will need to specify how you want your order shipped. UPS/FedEx is usually more expensive to these areas and US mail is sometimes preferred. We will insure your order if sent by US mail.

We can “estimate” the weight of your order and let you do some checking around for your best freight rates. Then let us know and we will follow your shipping instructions.

When shipping by truck, if you can get better rates and discounts, let us know and we will ship freight collect on your carrier. If you are close and wish to pick up at our docks, this can be arranged at the time of order and we will give you a call/email you when your will-call order is ready for pick-up.

If your shipment is held at our facility due to lack of payment or provided shipping information, a storage fee of $100.00 per pallet PER WEEK will be charged on your account until we receive resolution that allows us to ship or dispose of the goods being held on your behalf.

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