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Frequently
Asked
Questions

  • Can I get a refund on my order?
    After receiving a sample, you will most likely never require or ask for a refund. If in the rare circumstance you do, our specialists and customer care team will happily work with you and your refund until you are satisfied. Please feel free to contact one of our friendly specialists with any further questions on this +1 (818) 666-2955 or send us an email: Hello@moesgroup.org
  • Can I receive a sample of my product before I commit to an order?
    Yes, you will always receive a sample of your product before we proceed to mass production. If you are on a time-crunch and cannot wait to receive a sample before going to mass production, we have video teams local to our manufacturing facilities that will be able to send you a high quality video recording of your product sample so that it can get the thumbs up for production on the same day.
  • Can I customize my product?
    Yes. If you are concerned with any limitations towards your customization desires, feel free to call one of our specialists
  • Do you do custom packaging?
    Yes, Moe's Group offers custom packaging options for our clients. We understand that every business has unique needs when it comes to packaging, and we are committed to providing solutions that meet those needs. Our team of experts can work with you to create custom packaging designs that reflect your brand and help you achieve your business goals. Contact us today to discuss your custom packaging needs.
  • What forms of shipment do you provide?
    Land, air and sea options are availabel and recommended to you based on your desires and deadlines Please feel free to contact one of our friendly specialists with any further questions on this +1 (818) 666-2955 or send us an email: Hello@moesgroup.org
  • How long will it take to receive my products?
    Depending on your order it can take anywhere from 1-15 business days on average. Sample products or purchases (none-custom) can take anywhere from 1-5 business days. Large White Label orders can typically take from 1-10 business days. Private Label Product orders can take up to 30 days. If you are ordering a custom formulation, product and packaging, this could take anywhere from 15-45 days (we take your target launch date into account and have our team work with you to come to a successful solution to meet any required delivery dates).
  • Are the products high quality?
    Your satisfaction is our highest priority. If you want an exceptionally high quality product, we will ensure it is of the highest qualtiy and that it is run through quality assurance testing that meets your requirements. I you have a tough budget to work with and need to get to market to test your product idea, we will work with you to make it happen to a standard that satifies your needs in every area.
  • Are your ingredients safe and certified?
    Yes - we ensure all ingredients used come from certified farms. We also provide you a COA for your products ingredients as proof of quality and safety.
  • I have my own formula in mind, can you create it for me?
    Yes, at Moe's Group, we offer custom formulation services to meet the specific needs of our clients. Our experienced team of chemists will work with you to create a formula that meets your requirements and specifications. Contact us today to discuss your custom formulation needs.
  • I think I can find a better price somewhere else... can you match it?
    We our known for creating both high quality products and affordable products to meet your needs. No matter your desired price or budget, our team can work with you to ensure you are receiving the best deal available based on current market prices* (*Market prices for ingredients and materials can fluctuate over time) If you have any other concerns with pricing and matching, please feel free to speak to one of our team members.
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