Refund Policy
At Moe's Group, we uphold certain standards regarding refunds. We only consider refunds under the following exceptional circumstances:
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a. Product/Service Defect: If you receive a product or service that is severely defective and unusable, you may be eligible for a refund. Defects must be reported within 24 hours of receiving the product or service.
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b. Non-Delivery: In the event that you have not received the product or service you purchased from Moe's Group within a reasonable time frame and can provide concrete evidence of non-delivery, you may be eligible for a refund.
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2. Non-Refundable Items
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Under this policy, the following items or services are categorically non-refundable:
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a. Personalized or Customized Products/Services: Products or services that have been personalized or customized according to your specifications are non-refundable, except defective products.
b. Downloadable Digital Products: Downloadable digital products, including e-books or software, are non-refundable once downloaded, regardless of defects.
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c. Services Rendered: Any services that have been partially or fully rendered are non-refundable.
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3. Refund Request Process
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To request a refund under this strict policy, you must adhere to these steps:
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a. Contact Us: Contact our customer support team at hello@moesgroup.org to request a refund. Provide your order details, including the product or service purchased and clear evidence supporting your refund request.
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b. Verification: We will conduct a thorough review of your request, and additional documentation or evidence may be required for verification.
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c. Refund Processing: If, against all odds, your request is approved, refunds will be processed within 20 days, using the same payment method used for the original purchase.
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4. Refunds for Approved Cases Only
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Under this policy, refunds will only be granted in cases where there is indisputable evidence of product/service defect or non-delivery. All other requests will be automatically denied.
5. Contact Us
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If you have any questions or require assistance with a refund request, please contact our customer support at:
Moes Group, Inc.
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6. Changes to This Refund Policy
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Moe's Group reserves the right to update this Refund Policy as needed. We will notify you of any significant changes through prominent notices on our website or by other means.