Stock Product Returns: 

Moe's Group is committed to making the highest quality products possible. Please order a sample before purchasing as we do not accept returns on opened products for any reason. During seasonal temperature changes natural products can become thinner or thicker. We cannot replace your base if it is not the viscosity that you expected. While samples can give you a general idea of what a larger size will be like sometimes there can be slight differences. Other issues that do not warrant a return are color or scent variations. Natural ingredients do vary from lot-to-lot and thus a finished product can have slight variations. If these variations are not acceptable to you, then you may want to consider chemical based products. All of our ingredients are carefully chosen for quality and are produced under cGMP Standards. Cosmetic Bases are guaranteed for up to 12 months from day of purchase.

Moe's Group sells wholesale only and all sales are final. If there is a problem with your order, please observe our return policy as follows:

Returns must occur within 10 days of your shipment receipt for all items. Products must be unused and in their original sealed condition. All returns are subject to a 25% restocking fee unless it is an item that we miss-shipped. We are not responsible for shipping delays and cannot credit for shipping expenses unless it was our fault. Credit will be applied to your account with us to be used on your next order, not to your credit card, for all returns minus the restocking fee and shipping costs. We do not issue refunds for any reason. Cancellation of any order once it has been processed will result in a 25% restocking fee. Canceling an order because you don't like the freight rate is not an exception. You can of course estimate your shipping by going to either www.ups.com or www.usps.com and entering your info for a rate estimate. The FOB zip code is 91307.

If you placed an order for 55 gallons or more, then once the order has been accepted and paid for, it cannot be canceled for any reason. Orders of this size are custom orders as we will make them to order.

To return your order, please follow these steps:

1. 1. 1. Place the original invoice (or a copy) and a note with the reason of the return inside the shipping box.

      2. Write the invoice number on your shipping box (print clearly).

      3. Ship the box to the following address: Moe's Group , 4780 Calle quetzal 

 

Custom Product Return Policy

Returns are not accepted for any reason once the custom product formula has been processed. Due to the nature of natural ingredients, there can be slight variations in color, viscosity and scent of all bases from batch to batch. These changes are NOT grounds for a return. Moe's Group sells wholesale only and all sales are final. Due to the nature of our products, we are unable to accept returns and still guarantee purity of product to our customers. Products will be replaced or credited to your Moe's Group account only to be used towards your next purchase, never refunded, in the case of a shipping error on our part or damage during shipping. If the product was damaged during shipping we will only replace the product once a claim has been issued by the freight carrier. We cannot issue a credit or replace product for accidentally ordering the wrong product, not liking the color, feel, viscosity, scent or any other physical aspect of the product. We will also not refund or replace free of charge any product that has shelf life issues that may occur to pre-approved naturally preserved products or products that you alter in any way or stored incorrectly causing separation or damage to the product shelf life.

If we make a mistake, then we will immediately reproduce your product and will ship it to you via the originally requested method of transport. If you would like your replacement product shipped faster than ground you will need to pay the different in the freight.

Note: if you paid by credit card and an order is cancelled for any reason, then there will be an additional 4% fee for the loss that we incur from the credit card merchants for accepting your card for payment in the beginning.

Note: Cancellations, if allowed can only be done if we have not already started making your product or have not pre-ordered any required ingredients. Once production has begun, we cannot cancel, credit, or refund for any reason.